Klaviyo Email Marketing & Retention Consultant

Give customers a reason to come back.

Klaviyo email marketing and retention consulting for brands that want more relevant customer communication and a clearer plan for repeat purchase.

Discuss your brand’s goals ↗

Based on the Gold Coast, Australia. Working with brands remotely.

What we can work on

Start with the problem.
Choose the work that helps.

The scope depends on your brand, the information available and the priorities we agree on.

Customer segmentation

Understand who is buying, what they buy and where different groups need a different message. Review purchase behaviour and customer history before deciding what to send.

Lifecycle flows

Review welcome, abandoned checkout, post-purchase and win-back journeys. Look at the timing, offer and next step from the customer’s point of view, rather than treating each flow as an isolated campaign.

Campaign planning

Connect email campaigns with product launches, promotions and the trading calendar. Give each message a purpose and make the offer consistent with what people see on the website and in paid ads.

Retention reporting

Review repeat purchase alongside customer and store performance. Keep platform-attributed revenue separate from evidence of incremental impact, so the reporting supports better decisions.

How we start

A clear brief.
A useful next step.

We start with the customer journey, your current Klaviyo setup and the business goal. From there, I help prioritise the gaps, shape the campaign and flow plan, and work through delivery with the people involved.

A clearer email and retention plan, messages that better fit the customer, and a practical way to review what is working.

My experience includes leading Ecommerce & Growth at Stone.kin across Australia and the US. The work on this site shows that in-house experience, with the team contribution and measurement limits explained.

Read the customer retention case study →

Your brand’s next step